The lady in a pink t-shirt and knee-length maong skirt asked the lady cashier if F. Sionil Jose's books were all on sale. Her fascination with Jose's book urged her to buy his other works to complete The Rosales Saga novel series where The Pretenders belong to. So she went back to the bookshelf in one of the parallel bookshelves. As she returned to the counter to check the discounted price of F. Sionil Jose's book, she decided to double-check the official receipt from the lady cashier, and upon careful scrutiny, she noticed that one of the books she already paid for was scanned at its regular price of 475 pesos, that got the shock out of her. She thought she had the advantage, but it turned out that she was at the disadvantage.
She was cool about the mistake and thought that she still had a change. The lady cashier was a little panicky and apologetic as she tried to come with a solution for overcharging her customer. The lady in a pink t-shirt and knee-length maong skirt was looking forward to the change, but it turned out that payment through debit or credit card was difficult to retrieve for some accounting reason, the accountant would be able to explain. Surprisingly, she was still calmed about the predicament of not getting back her excess payment.
The lady in a pink t-shirt and knee-length maong skirt waited for some moments for her concern to be resolved. She observed patiently as the lady cashier called for a back-up. Help came from another lady who appeared to be a store manager. She suggested that additional purchase could fix the problem, that the lady in a pink t-shirt would have to add books or other items from the book store to compensate her excess payment, and supposedly her change to be.
She did not want to cause trouble or inconvenience on the part of the lady cashier and store manager. Willingly, she accepted the suggested solution. She went back and forth from the counter to the shelves and vice versa in search of a book or books that would be equal to the change she was supposed to get. In finality, she went for 2 books from F. Sionil Jose and 2 refills of Dong-A color green sign pen for NBS to compensate for her unreturnable excess payment.
It was not a pleasant experience, more so the lady in a pink t-shirt and a knee-length maong skirt was surprised at herself for not losing her temper even though it took her long and 4 trips of back and forth from counter to bookshelves and bookshelves to counter just to find the right items to remunerate her overcharge payment. It was also getting late and she badly wanted to go home, but she was not overcome by annoyance or impatience toward the cashier or the situation and circumstance she was under.
When she was asked to fill out a small paper survey form, she gladly answered the needed information. It was a return and exchange survey form, she was not sure of some of the details needed in the form and for the assistance of the lady cashier. She got a response from the staff that they would be the ones to take care of it and submitted the form right away.
Everything did not go smoothly at NBS, yet she was satisfied with how the inconvenience turned into satisfaction. All by God's grace. The lesson learned is always to double-check your receipt before leaving the store, ask the cashier if the books you want to buy for so long are on sale because sometimes they miss putting a new price or sale tag, if possible be patient with everyone, and lastly, always be ready for the surprises in your life.
She was cool about the mistake and thought that she still had a change. The lady cashier was a little panicky and apologetic as she tried to come with a solution for overcharging her customer. The lady in a pink t-shirt and knee-length maong skirt was looking forward to the change, but it turned out that payment through debit or credit card was difficult to retrieve for some accounting reason, the accountant would be able to explain. Surprisingly, she was still calmed about the predicament of not getting back her excess payment.
The lady in a pink t-shirt and knee-length maong skirt waited for some moments for her concern to be resolved. She observed patiently as the lady cashier called for a back-up. Help came from another lady who appeared to be a store manager. She suggested that additional purchase could fix the problem, that the lady in a pink t-shirt would have to add books or other items from the book store to compensate her excess payment, and supposedly her change to be.
She did not want to cause trouble or inconvenience on the part of the lady cashier and store manager. Willingly, she accepted the suggested solution. She went back and forth from the counter to the shelves and vice versa in search of a book or books that would be equal to the change she was supposed to get. In finality, she went for 2 books from F. Sionil Jose and 2 refills of Dong-A color green sign pen for NBS to compensate for her unreturnable excess payment.
It was not a pleasant experience, more so the lady in a pink t-shirt and a knee-length maong skirt was surprised at herself for not losing her temper even though it took her long and 4 trips of back and forth from counter to bookshelves and bookshelves to counter just to find the right items to remunerate her overcharge payment. It was also getting late and she badly wanted to go home, but she was not overcome by annoyance or impatience toward the cashier or the situation and circumstance she was under.
When she was asked to fill out a small paper survey form, she gladly answered the needed information. It was a return and exchange survey form, she was not sure of some of the details needed in the form and for the assistance of the lady cashier. She got a response from the staff that they would be the ones to take care of it and submitted the form right away.
Everything did not go smoothly at NBS, yet she was satisfied with how the inconvenience turned into satisfaction. All by God's grace. The lesson learned is always to double-check your receipt before leaving the store, ask the cashier if the books you want to buy for so long are on sale because sometimes they miss putting a new price or sale tag, if possible be patient with everyone, and lastly, always be ready for the surprises in your life.
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